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Sale general conditions

Site Ownership

The internet website www.gravityrecords.net is owned by Gravity Records di A.M. Cervetti, Via S.Ottavio, 53, Torino - Italy- P. IVA 11258350013, ("Gravity Records"), and is aimed to selling products online to private Customers.

Application scope

The following Sale General Conditions (SGC) are valid for orders of products available on www.gravityrecords.net in the version published at the moment when the order is placed.
These SGC are part of the agreement between Gravity Records and the Customer. Any different agreement has to be accepted in writing by Gravity Records.

Legislation

The sale of products through electronic means is regulated by art. 45 to 67 of the Italian "Consumer Rights Act" according to D.Lgs. 6 settembre 2005 n. 206 (Codice del Consumo) and D.Lgs. 9 aprile 2003 n. 70 about e-commerce.
The agreement by the Customer and Gravity Records will be in accordance to the Italian Law.

SGC acceptance

Placing an order on www.gravityrecords.net the Customer declares the acceptance of all Sales General Conditions described in this section, along with the shipment and payment method. Gravity Records invites the Customer to read carefully and possibily print a copy of the this Sales General Conditions.

Buy procedures

The Customer can buy all the articles available at http://www.gravityrecords.net/. These are shown on the Home Page and in the sections by categories along with the related descriptions and images.

The products published can be:

  • "available". i.e. phisically available on stock and so, they can be ordered by the Customer and shipped immediately.
  • "not available" on stock. In this case the Customer can order the product or send, using the dedicated button, an email information request. Gravity Records will check if the product is still available. There is no guarantee that a "not available" product will be back in stock. In case the article has been ordered and paid by the Customer and it turns out to be permanently Out Of Stock all the amount of the purchase will be refunded to the Customer.
  • "pre-sale". In this case the product is due to be released and can be ordered by the Customer even though it is not yet phisically available on stock. Gravity Records will preorder the article to the Distributor/Provider on behalf of the Customer. The time necessary to receive these products varies according to the actual release date which can be subjected to unexpected delays. The release date indicated by the Record Label and mentioned on www.gravityrecords.net is to be deemed approximate. In some cases (Limited editions, overbooking etc..) the preorder can be cancelled. In this case all the amount of the purchase will be refunded to the Customer.

When buying on www.gravityrecords.net the Customer is asked to chose the Payment Methods. The order acceptance is confirmed by Gravity Records through a confirmation e-mail sent to the e-mail address the Customer has communicated.

Gravity Records has the right, at its incontestable discretion, to refuse the order. The Customer will be committed to verify the details included in the confirmation e-mail received and inform promptly Gravity Records of any possible system mistakes.

The confirmation e-mail will include the following details:

  • Order Number and Order Date
  • Product/s, quantity, price
  • Payment Method
  • Shipment costs
  • Total Amount of Order

Prices

All prices published on the Website include VAT.

Sales General Conditions

The conditions listed above will remain valid until modified or integrated by Gravity Records. Any change and/or integration will be effective from the date of publishing on http://www.gravityrecords.net/.

Methods of Payment

Gravity Records accepts the following Methods of Payment:

  • Money Transfer in Advance
    Pay simply by transfering the final amount of the purchase on our bank account by going to your bank or by using the Internet banking website of your bank. The articles of the purchase will be sent out as soon as the money trasfer is visible on our bank account.
  • Paypal
    Use PayPal, the certified top security circuit. Paying by Paypal takes a second and just a few click and does not require to register or create an account. The payment is received by Gravity Records immediately.

When the payment is received, Gravity Records will get the shipment company to collect the goods and ship. For any further information regarding the Payment do not hesitate to contact us writing an e-mail to info@gravityrecords.net.

Shipment Costs

The shipment costs are entirely charged to the Customer. In any case, the goods travel at the Customer's risk. Any compplaint regarding the conditions of the goods received has to be communicated in writing within 8 days from the day the goods are received.

The exact Shipment Costs can be calculated only after verification by an operator. It also dipends on the availability of the products purchased.

The availability of all products in the catalogue cannot be fully guaranteed. A human check is required since an error can always occur. In the rare event that an article is not avilable anymore, Gravity Records will get in touch with the Customer to agree with a solution, either a replacement article or the cancellation of the article/s in question.

Only after this procedure has been carried out the shipment costs can be calculated. This will be calculated on the weight of the articles available to be shipped charging the costs included in the following chart.

The shipment will be operated by DHL.

Courier consignment times

The time to consign the goods to the courier vary according to the method of ity of the article/s.

Return Policy

The Customer has the right to return, within 8 days from receiving the goods, defected articles or articles sent mistaken.
The Customer will have to contact us by telephone or via e-mail to report the problem. Gravity Records will identify the right solution to solve the problem.
The Customer will anyway be charged of the shipment costs to return the goods undamaged and unused along with the original package. Once the good is back to Gravity Records, we will send the replacement good to the Customer. This will take place only after the Customer has paid the shipment costs.

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info@gravityrecords.net
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